Q: What do I need to do to receive a Monthly VIP bonus?
A: Players who are already signed up the VIP Cashback GOLD will automatically be transferred to the Monthly VIP Bonus scheme. New sign-ups who would like to join the Monthly VIP Bonus program will need to send an email to pokerhills@pokerhills.com from the email that they have registered in their account. Write your username and make sure all information supplied is 100% correct as per the information you signed up with in your account. You must have also entered a valid phone number where we can reach you, in your account information. By applying with the correct information you will be eligible for Monthly VIP Bonus Loyalty Program. We will require you to send us a signed document confirming your details to be eligible to the bonus. Confirmation documents will be sent out to everyone applying for Monthly VIP Bonus Program. If you have signed up for the Monthly VIP Bonus Program, you will be able to see your progress within the poker client.
Q: When is the Monthly VIP bonus paid out?
A: The bonus will be paid out the 1st day after a month has been completed and the period that counts is the previous month (CET).
Q: Can I receive bonuses at the same time that I get the Monthly VIP bonus?
A: The Monthly VIP Bonus will only be paid out so that a player reaches a pay-back of maximum 50% of the total rake generated during the month. If the bonuses alone amount to a higher percentage, they are stilled paid out but no Monthly VIP Bonuses will be paid out.
Q: The Monthly VIP Bonus Program is paying back a percentage of the rake – does that include tournament fees also?
A: No, you will only get a percentage of the rake generated in cash games back.
Q: How many VIP-points do I need to earn in order to get any cash from you?
A: You need to have earned at least VIP300 during one month in order to be eligible for any Monthly VIP Bonus.
Q: How many VIP-points have I earned so far?
A: You can check your earned VIP-points in the poker client under “Account Information”.
Q: I already earned a lot of VIP-points. Can I exchange these for cash in the Monthly VIP Bonus Program scheme?
A: No, you cannot. It is the amount of VIP-points you earned during the last month that decides which level of the Monthly VIP Bonus Program scheme you have reached, and hence how much you are going to get. It doesn’t matter what your VIP-point balance is.
Q: When I get my Monthly VIP Bonus, are any VIP-points withdrawn from my account?
A: No, they are not.
Q: I spent some or all of my VIP-points. Do I get a bonus anyway?
A: Yes, you can spend all the VIP-points you want during the month. It will not affect the payout.
Q: I got a VIP-point compensation from your support. Do I get the Monthly VIP Bonus for these as well?
A: No, you don’t. These VIP-points are not considered earned and will not be basis for any Monthly VIP Bonuses.
Q: Can a friend transfer his VIP-points to me so that I will have more VIP-points to earn bonuses from?
A: No, it is not allowed to transfer VIP-points.
Disclaimer:
Any users engaging in gaming activities (including any aid of software) deemed by the management to be aimed at abusing the Monthly VIP Bonus Program scheme, will have their account frozen and funds seized. No bonus will be paid out in this case.
The maximum Monthly VIP Bonus a player can receive is equivalent of 50% of any rake charged during the period he earned VIP-points for which the Monthly VIP Bonus Program is paid.
The management reserves the right to cancel this promotion, alter the pay-out structure or change the terms and conditions at any time without any prior notice.